We have a tradition in my family, that your birthday is a special day, so you get to decide where we go out and eat and celebrate. Well my youngest daughter wanted to go to Ruby Tuesday so she could have their shrimp special. No problem, we load up and head to Ruby Tuesday. Now before I go off on my rant, I will say a few things about Ruby Tues. When they first opened here, we LOVED to go there. Their food was good, service was good, good atmosphere, good overall place to go eat. Now? Now, after our last trip, they are on my list of places I will not go back to.
It wasn't just this one experience, it was just the latest really bad experience that has had me decide this. When we get there, it is quiet as can be, which is always weird in a restaurant, to me anyway. Well the hostess sits us down and gives us the menu's and we all look at them, no waitress. Finally the waitress comes over and takes our drink order. We sit and wait. Finally my wife and kids just get up and go get their salad. The girls are about half way done with their salad when we finally get our drinks and she takes our order. The people behind us are mumbling, the people beside us are mumbling. They are out of drink and no food yet.
Finally the people behind us, his wife gets her baked chicken, his food doesn't come out. Then a guy comes up and said "Sir, sorry we are out of baked potatoes, would you like to sub something for it?" The guy, very politely said "No, just cancel my order, we will go somewhere else, this is just ridiculous." So the server guy just said "OK" and walks off. Well they proceed to put on their coats and stuff and the waitress walks up and actually asks "How's everything?" Now they have no drinks, he has no food and they are putting on their coats, how do you think everything is? But to the guy's credit, he was very polite and just told her that they were out of ribs, which is the only reason he comes here so the he ordered a steak and they wait till he had been sitting there 45 minutes to tell him they were out of baked potatoes and to him that just wasn't acceptable. So they leave.
At this point I go to the salad bar and the waitress has told her supervisor the guy left because they were out of baked potatoes. So the manager and assistant manager are going "He can't just walk out because we are out of baked potatoes" and they actually head for the door to go out in the parking lot after this guy and his family (they had a baby in a carrier, I forgot to mention earlier). So I said "That isn't why he left" and they just all stop and turn and look at me, like what?? I said he came here to eat ribs, ya'll are out. So he ordered steak. He has been here, according to him 45 minutes total and ya'll brought his wife her food, but not his for some reason. So then as his wife starts to eat, ya'll then decided to go tell him that ya'll were also out of baked potatoes, which you should have told him when he ordered. When he had waited that long and ya'll then decided to tell him, he decided that he didn't like the service and he left and who can blame him?
So they didn't go out there and talk to him, which I don't know what they could have done if they had. I mean it is illegal to NOT put up with shity service? The lady had literally taken one bite of her chicken. I was on the verge of walking out of there myself. We ended up being there for over an hour, just waiting most of the time as well. I saw a guy sit there and wait for 15 minutes just for his check, then about 10 minutes for her to remember to come get it. I didn't have that problem. My wife had me ask for the check when they brought the last plate to the table and when we finished, I walked over to her and handed her the money.
That place has gone down hill almost as soon as they became popular. The first thing is, you never know what they will have. Most places have a certain menu they serve. You like ribs, you go there. But the one where we live changes their menu all the time. You like this certain thing, you go back for it, they don't serve that anymore. They change the decor as often as they change the menu. Used to be TV's in each corner and cool stuff on the walls, now there is nothing. The bad service is just the latest thing which makes me think they are trying to go out of business. But I know this for certain, I won't go back.
But is it illegal to walk out because of bad service?